EVREN AKOZBEK

★ 1 3 months ago

Even though the hotel looks stylish and well-designed, it’s honestly run in a very amateur way. The ceiling in our room was leaking, and even though we told them about it, they made no effort to fix it. I won’t even start talking about how rude and arrogant the receptionist was — it really shows how poorly managed this place is. My girlfriend came all the way from London and I travelled from Ankara, and when we finally arrived, tired after hours on the road, the room they gave us had water dripping from the ceiling. We checked in early in the morning, hoping to get some rest before starting the day, but when we complained, all they said was “there’s nothing we can do.” We couldn’t sleep because of the sound of the dripping water. You can definitely find better places for the same price — don’t waste your money here.

amamou amel

★ 1 3 weeks ago

This hotel is scam , it’s a Betsy small hostel not even hotel but we payed for a 5 star hotel , I still can’t believe their confidence ! When I enter and didn’t find a left and it looks so small and old I ask how many star is this hotel because I doubt my booking and they answered with high confidence five stars! The jakuzi didn’t work nd the water was not hot , the room had a bad smell and was so cold also the heater was not working well , moreover the staff are not helpful at all 🤬 I let you check the photos for the rest

Kaveh Khorram

★ 4 6 months ago

I stayed at this hotel for two nights, in two different rooms — one standard and one deluxe. Both rooms were very clean, which I really appreciated. When it comes to the staff, my experience was mixed. I had both good and bad interactions, but I’d like to especially mention the receptionist on my second day, she was incredibly kind and helpful. The hotel is located in the city center of Izmir, which has its pros and cons. On the one hand, it’s very close to the sea and a street full of great restaurants. On the other hand, due to the layout of the surrounding streets, I had to park my car about 15 minutes away from the hotel, which was a bit inconvenient. My main issue, however, was the noise at night. Both nights, I woke up multiple times because of loud street noise, especially car horns and what seemed to be a bar operating in the alley next to the hotel until around 12:30 or 1:00 a.m. (I’ve attached a video of the noise as well). It was quite disturbing.